Book CRUCIAL CONVERSATIONS: TOOLS FOR TALKING WHEN STAKES ARE HIGH(Second Edition) by Kerry Patterson Instructions: Discuss the one insight/lesson in the book that you found most striking and explain why and Discuss the one insight/lesson in the book that you believe would have the biggest positive impact if all managers learned and lived it? Explain your reasoning The insights selected for "most striking" and "biggest positive impact" must be different. 2 pages I have the hard copy the book not the pdf version, the book is called Crucial conversations: tools for talking when stakes are high by Kerry Patterson
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