The call center of Wobegon Electric Company handles 1.2 million

The call center of Wobegon Electric Company handles 1.2 million calls per year. The average call requires six minutes of operator time and 40 percent of the calls require a supervisor to be involved for at least half of the call time. Operators are paid $9 per hour and supervisors are paid $15 per hour. After Wobegon Electric engaged in process benchmarking, call times were reduced by one minute and the number of supervisor-involved calls were reduced by 15 percent. The benchmarking study cost Wobegon Electric Company $200,000.
a. What was Wobegon Electric's total labor cost and labor cost per call at the call center prior to benchmarking?
b. What was Wobegon Electric's total labor cost and labor cost per call at the call center after benchmarking? (Round up to the nearest penny.)
c. If the new results are expected to continue for three years, was engaging in the benchmarking study profitable to Wobegon Electric Company? Show calculations.

NB: We do not resell papers. Upon ordering, we do an original paper exclusively for you.

Do you need a similar assignment done from scratch? We have qualified writers to help you. We assure you an A+ quality paper that is free from plagiarism. Order now for an Amazing Discount! Use Discount Code "save15" for a 15% Discount!

Request essay help

You can trust us for this and even for your future projects