Conversations to inspire and promote a more civil workplace

Conversations to inspire and promote a more civil workplace

Study shows that when a work environment is healthy, it brings lots of positive attribute to the job such as job satisfaction, staff retention, and patient safety (Marshall & Broome, 2017).  This week assignment focuses on how healthy is our work environment, according to Marshall & Broome (2017), interprofessional collaboration is necessary to achieve effective leadership in healthcare.  The following core values are essential for interprofessioal collaboration that influence quality patient care: respect, accountability, communication and teamwork (Marshall & Broome, 2017).  In order to address workplace incivility, one must do an organizational assessment.  Cynthia Clark developed Healthy Workplace Inventory to determine the health environment of a workplace.

My workplace scored a 42 in Clark’s Healthy Workplace Inventory assessment, which states a score less than 50 is very unhealthy.  My workplace is not civil based on the following statements receiving “completely untrue” responses: high level of employee morale and job satisfaction, organization culture is assessed on an on going basis, there is comprehensive mentoring program for all employees, emphasis on employee wellness and self-care, sufficient resources for professional growth and development, workload is reasonable, manageable, and fairly distributed.  My organization has the possibilities of a mentoring program but lack resources to achieve it.

A situation I have experienced incivility in the workplace is bullying.  A nurse I oriented in the PICU started to spread rumors about me and it eventually got back to me.  I know conflict resolution is one of my weaknesses so I asked my manager to handle it.  The nurse ended up being spoken to twice by my manager for two different incidents.  After the third incident, I decided to talk to her myself with the charge nurse present in a private room.  After that conversation, she stopped spreading rumors and talking badly about me.

With the purpose of nurturing a civil and collaborative culture health care professionals must focus on the higher purpose- providing safe, effective, patient care, and skilled communication (Clark, 2015).  Inter-collaboration among leaderships suggests a successful healthy work environment.  “High quality communication combined with high quality interpersonal relationships results in better patient outcome’”(Laureate Education, 2018).