How to increase triage waiting time tolerance by using role-play educational videos

How to increase triage waiting time tolerance by using role-play educational videos

Introduction The doctor-patient encounter is a dynamic and complex interaction. The hospital visit workflow which is a process involving booking an appointment with the doctor seeing the doctor and following up is characterized by opportunities and obstacles (Imperato Morris Sanchez & Setnik 2013). One of the commonly neglected opportunity for intervention is the waiting room which is a common element in most of the emergency healthcare departments and physician’s offices (Ajami Ketabi & Mahmoodabadi 2013). Patients visiting emergency healthcare departments undergo a process that involves initial evaluation called triage implying that the patient is evaluated by a doctor/nurse to determine his/her level of medical emergency (Khazaei et al. 2015). Triage is necessary since it helps in rapid identification of the sickest of the patients who will then be given healthcare services promptly. When patients are waiting A. (2014). Waiting times in emergency department after using the emergency severity index triage tool. Archives of trauma research 3(4). French S. Lindo J. L. Jean E. W. W. & Williams-Johnson J. (2014). Doctor at triage–Effect on waiting time and patient satisfaction in a Jamaican hospital. International emergency nursing 22(3) 123-126. Imperato J. Morris D. S. Sanchez L. D. & Setnik G. (2013). Improving patient satisfaction by adding a physician in triage. Journal of Hospital Administration 3(1) 7. Kumari K. M. Amberkar M. & Nandit P. B. (2012). Patients’ Response to Waiting Time in an Out-Patient Pharmacy at a Tertiary Care Hospital. Elalouf A. & Wachtel G. (2015). An alternative scheduling approach for improving patient-flow in emergency departments. Operations Research for Health Care 7 94-102. Ngongo B. T. Carlier A. & Mols P. (2011). Patient complaints in a hospital emergency department in Belgium. Revue medicale de Liege 66(4) 199-204. []

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