What techniques did they use, and what steps were taken to address the problems identified?… 1 answer below »

Context The company in this case study offers services in hardware, software and technical networks for law firms. They implement standardized products as well as customized solutions. The seven employees (2 sales, 5 technical support) and two managing partners, based in Berlin (Germany) run a stable company with mostly long term business relations. However, the IT market is highly competitive and demands constant innovation. Therefore, in that organization every member takes part in innovation workshops, is involved in several projects simultaneously and invests about 20% of working time to implement ideas. Innovation Most innovations were about new IT services, for example in-house server-based automated data mirrors and automated remote control devices. Few projects focused on internal processes, for example an automated booking and reporting system. Most of the innovations were initiated by one partner, who also